When you are talking to a customer, follow these guidelines: Ask direct questions to gather information. Home > Articles > Preventive Maintenance and Troubleshooting . This section presents an approach to problem solving that you can apply to both hardware and software. > If you implement a possible solution and it does not correct the problem, reverse the action you just took and then try another solution. Test each RAM module to determine if they are operating correctly. My site is worth $1,330.32 Your website value? Disassemble the display to a point where you can check the display connections. Metrics details. Preventive maintenance doesn’t just apply to hardware. System attempts to boot to an incorrect device. You will also learn the importance of maintaining an optimal operating environment for computer systems that are clean, free of potential contaminants, and within the temperature and humidity range specified by the manufacturer. Preventive Maintenance and Troubleshooting. 11k Accesses. When the customer can verify that the problem has been resolved, you can complete the documentation for the repair in the work order and in your journal. Preventive Maintenance and Troubleshooting. We can train all three of our shifts in a very convenient and economical way." database. The new video card needs auxiliary power. (Choose three.) Troubleshooting requires an organized and logical approach to problems with computers and other components. Although the Event Viewer lists details about an error, you might need to further research the problem to determine a solution. Explain the problem and the solution to the customer verbally and in writing. This is best accomplished with a software maintenance schedule that covers security software, virus definition files, unwanted and unused programs, and hard drive defragmenting. Remove dust from the inside of a computer using a combination of compressed air, a low-air-flow ESD vacuum cleaner, and a small lint-free cloth. Have the customer test the solution and try to reproduce the problem. The display inverter is damaged or malfunctioning. For instance, a hard drive manufacturer might provide a tool to boot the computer and diagnose why the hard drive does not start the operating system. Note: The term customer, as used in this course, is any user that requires technical computer assistance. Contact the motherboard manufacturer to obtain a new BIOS chip. Keep the humidity level between 10 and 80 percent. Performing basic tasks like checking what programs run on start-up, scanning for malware, and removing unused programs helps a computer function more efficiently, and can keep it from slowing down. As you become more experienced at troubleshooting computers, you will work through the steps in the process faster. Make sure you do everything possible to prevent data loss while attempting repairs. Before you begin troubleshooting problems, always follow the necessary precautions to protect data on a computer. You learn how and when to combine steps, or skip steps, to reach a solution quickly. Table 4-6 lists common problems and solutions for displays. Here is a list of items to verify with the customer that a backup has been performed: Availability of all backup media for a data restore. Even if the customer thinks there is a major problem, start with the obvious issues before moving to more complex diagnoses, as outlined here: Determine whether the power switch for an outlet is turned off. ), 2.What two issues are primarily related to cables inside a PC? The removable external drive cable is not seated properly. 4.2.3.6 Lab – Troubleshoot Hardware Problems. If necessary, conduct internal (logs, journal) or external (internet) research based on the symptoms. The clock on the computer is no longer keeping the correct time or the BIOS settings are changing when the computer is rebooted. Even though the customer may think that there is a major problem, start with the obvious issues before moving to more complex diagnoses. Make sure you do everything possible to prevent data loss while attempting repairs. Loose cables, 4.0.1.1 – Chapter 4: Preventive Maintenance and Troubleshooting, 4.1.1 – PC Preventive Maintenance Overview, 4.1.1.4 – Preventive Maintenance – Environmental Concerns, 4.1.1.5 – Preventive Maintenance – Software, 4.1.1.6 – Check Your Understanding – Preventive Maintenance, 4.2.1.1 – Introduction to Troubleshooting, 4.2.1.5 – Establish a Theory of Probable Cause, 4.2.1.7 – Establish a Plan of Action to Resolve the Problem and Implement the Solution, 4.2.1.8 – Verify Full Functionality and, If Applicable, Implement Preventive Measures, 4.2.1.9 – Document Findings, Actions, and Outcomes, 4.2.2 – Common Problems and Solutions for PCs, 4.2.2.2 – Common Problems and Solutions for Storage Devices, 4.2.2.3 – Common Problems and Solutions for Motherboards and Internal Components, 4.2.2.4 – Common Problems and Solutions for Power Supplies, 4.2.2.5 – Common Problems and Solutions for CPUs and Memory, 4.2.2.6 – Common Problems and Solutions for Displays, 4.2.3 – Apply Troubleshooting Process to Computer Components and Peripherals, 4.2.3.3 – Check Your Understanding – Reference Tools, 4.2.3.4 – Advanced Problems and Solutions for Hardware, 4.2.3.5 – Lab – Use a Multimeter and a Power Supply Tester, 4.2.3.6 – Lab – Troubleshoot Hardware Problems, 4.3.1.1 – Chapter 4: Preventive Maintenance and Troubleshooting, Modules 1 – 3: Basic Network Connectivity and Communications Exam Answers, Modules 4 – 7: Ethernet Concepts Exam Answers, Modules 8 – 10: Communicating Between Networks Exam Answers, Modules 11 – 13: IP Addressing Exam Answers, Modules 14 – 15: Network Application Communications Exam Answers, Modules 16 – 17: Building and Securing a Small Network Exam Answers, Modules 1 – 4: Switching Concepts, VLANs, and InterVLAN Routing Exam Answers, Modules 5 – 6: Redundant Networks Exam Answers, Modules 7 – 9: Available and Reliable Networks Exam Answers, Modules 10 – 13: L2 Security and WLANs Exam Answers, Modules 14 – 16: Routing Concepts and Configuration Exam Answers, Modules 1 – 2: OSPF Concepts and Configuration Exam Answers, Modules 3 – 5: Network Security Exam Answers, Modules 9 – 12: Optimize, Monitor, and Troubleshoot Networks Exam Answers, Modules 13 – 14: Emerging Network Technologies Exam Answers, CCNA 200-301 Dumps Full Questions – Exam Study Guide & Free. Follow the policies of the organization when installing security updates, operating system, and program updates. ITE v7 Chapter 4 - Preventive Maintenance and Troubleshooting No teams 1 team 2 teams 3 teams 4 teams 5 teams 6 teams 7 teams 8 teams 9 teams 10 teams Custom Press F11 Select menu option View > Enter Fullscreen for full-screen mode 5.A technician forgot an anti-static mat for doing a preventive maintenance on a PC in the reception area. A liability release form contains at least the following information: Permission to work on the computer without having a current backup available, Release from liability if data is lost or corrupted. The computer will not boot or it locks up. Islam Agamaku Al-Quran Kitabku Muhammad Nabiku Kaabah Kiblatku. 8.1 Preventive Maintenance 8.1.1 Scheduled Preventive Maintenance. A yellow question mark indicates that the system does not know which driver to install for the hardware. Preventive Maintenance is a regular and systematic inspection, cleaning, and replacement of worn parts, materials, and systems. The second step in the troubleshooting process is to establish a theory of probable cause. Displays: Display problems are often caused by incorrect settings, loose connections, and incorrect or corrupted drivers. Manufacturers of system hardware usually provide diagnostic tools of their own. Every maintenance team member should be conversant with and apply them accordingly. In this lab, you will diagnose the causes of various hardware problems and solve them. Good customer service includes providing the customer with a detailed description of the problem and the solution. After you have established a plan of action, you should research possible solutions such as the following: Divide large problems into smaller problems that can be analyzed and solved individually. Before you escalate, document each test that you tried, as shown in Figure 4-5. Regenerative Oxidizer (RTO) Preventive Maintenance and Troubleshooting is the Key to Uptime & Maintaining Compliance - : Specializing In Thermal Oxidizers & Energy Recovery S&SE offers state of the art preventive maintenance services on our RTO systems as well as most models on the market as well as on site operator training Yes, maintenance teams can use preventive maintenance and condition-based maintenance to reduce the likelihood of unplanned downtime. If you are unsure that a backup has been done, do not attempt any troubleshooting activities until you check with the customer. The media reader is not configured properly in the BIOS settings. Also known as preventative maintenance, PM includes adjustments, cleaning, lubrication, repairs, and replacements. Preventive maintenance helps to prevent failure of parts, materials, and systems by ensuring that they are in good working order. The figure lists possible research locations. The computer displays incorrect CPU information when the computer boots. The speakers are not connected to the correct jack. Preventive Maintenance and Troubleshooting Guidelines for Class 9013F and 9013G Pressure Switches Retain for future use. Clean/replace building air filters regularly to reduce the amount of dust in the air. If you cannot determine the exact cause of a problem after testing all your theories, establish a new theory of probable cause and test it. Table 4-2 shows the probable causes and possible solutions for storage devices. Whenever possible, have the customer verify the solution and system functionality. The CPU settings are not correct in the advanced BIOS settings. Always consider corporate policies, procedures, and impacts before implementing any changes. BIOS does not properly recognize the CPU. The frequency of routine service varies widely between applications. Clean the fans or install additional fans. This is a basic checklist of components to inspect for dust and damage: Preventive Maintenance – Environmental Concerns An optimal operating environment for a computer is clean, free of potential contaminants, and within the temperature and humidity range specified by the manufacturer. Correctly orient the hard drive LED cable to the front case panel connection and reconnect it. A preventive maintenance is a crucial component of every company’s TPM program. If the computer boots and stops after the POST, investigate the BIOS settings. The computer does not display any video after a new PCIe video card is installed. Reset the storage device settings in BIOS. At the end of the chapter, you learned the six steps in the troubleshooting process as they pertain to preventative maintenance. During this step, gather as much information as possible from the customer and from the computer. If there is an error, you might hear multiple beeps. Troubleshooting requires that you always have a plan of action. Prioritize solutions starting with the easiest and fastest to implement. During this step, gather as much information as possible from the customer and from the computer. As the issues arise, take the time to better understand the causes of problems and work through possible fixes. Disassemble and clean the computer, checking for dust and debris. Preventive management … Restore the original firmware from the onboard backup, if one is available. Although experience is very useful to problem solving, following a troubleshooting model will enhance effectiveness and speed. PNEUMATIC CONTROLS – PREVENTIVE MAINTENANCE AND TROUBLESHOOTING . Restore the display settings to the original factory settings. 4.1.1.1 – Benefits to Preventive Maintenance. Good customer service includes providing the customer with a detailed description of the problem and the solution. If the customer is available, demonstrate how the solution has corrected the computer problem. Verifying full system functionality confirms that you have solved the original problem and ensures that you have not created another problem while repairing the computer. After the repairs to the computer have been completed, continue the troubleshooting process by verifying full system functionality and implementing the preventive measures needed. Motherboard and internal components: Motherboard and internal component problems are often caused by incorrect or loose cables, failed components, incorrect drivers, and corrupted updates. (If the motherboard has two BIOS chips, the second BIOS chip can be used.). The image on the screen appears to flash lines or patterns of different color and size (artifacts). Ensure that external cable connections are secure. Glycol Maintenance, Care, and Troubleshooting. The BIOS does not recognize the multi-core CPU. For now, practice each step to better understand the troubleshooting process. Journal: Include descriptions of the problem, possible solutions that have been tried to correct the problem, and the steps taken to repair the problem. The power supply switch is set to the incorrect voltage. Each time you solve a problem, you increase your troubleshooting skills by gaining more experience. Asking the right questions, testing the right hardware, and examining the right data helps you understand the problem and form a proposed solution. Date: Mar 28, 2020. Please contact CheckPoint Customer Support at support@tempsys.net for additional reference documents and comprehensive system service and support. What you can do is put processes in place to reduce failure as much as possible and fix it as soon as possible when it does occur. Troubleshooting is a skill that you refine over time. Reduces potential hardware and software problems, computer downtime, repair costs, and the number of equipment failures. Troubleshooting requires an organized and logical approach to problems with computers and other components. Dust Follow these guidelines to help ensure optimal computer operating performance: Verify that installed software is current. A red X means that the device is disabled, removed, or Windows can’t locate the device. It is important that a technician document all services and repairs and that this documentation is available to all other technicians. Home Images on a display screen are distorted. Have the customer test the solution and try to reproduce the problem. Document the beep code sequence, and research the code to determine the specific problem. Continue this process until you have found the appropriate solution. Ensure that there are no loose external cable connections. CPU and memory: Processor and memory problems are often caused by faulty installations, incorrect BIOS settings, inadequate cooling and ventilation, and compatibility issues. Reconnect the hard drive LED cable to the motherboard. Update or reinstall the driver in safe mode. The hard drive LED cable is not connected or is loose. Troubleshootingis a systematic approach to locating the cause of a fault in a computer sys- tem. Ensure that the surge protector is turned on. As a technician, you will run into technical problems in your day-to-day routine that need your attention. Do not obstruct vents or airflow to the internal components. A CPU does not install onto the motherboard. Hot computer components are more likely to break down. CHECK YOUR UNDERSTANDING 4.2.1.4: IDENTIFY THE PROBLEM. This document is intended to be an all inclusive, one-stop shop for information on maintaining the integrity of your Act! Some repairs, such as replacing a hard drive or reinstalling an operating system, might put the data on the computer at risk. Cloud storage is online storage that is accessed via the Internet. If necessary, escalate the problem to a technician with more experience. Set the advanced BIOS settings correctly for the CPU. In this sample chapter from IT Essentials Companion Guide v7 for Cisco Networking Academy, you will learn about the many benefits of conducting preventive maintenance for both hardware and software. Titta på My Aunt in Sarajevo online gratis 1 year ago networking. The Task Manager, shown in Figure 4, displays the applications and background processes that are currently running. Based on the information from the customer, you can proceed with closed-ended questions. Establish a Theory of Probable Cause. Document findings, actions, and outcomes. A tutorial on operating a computer to minimize hardware failure and board-level troubleshooting is presented. Below are some guidelines that can help you prevent problems and simplify troubleshooting. Abstract. Verify the solution with the customer. Research the recommended values for computers used in extreme conditions. Troubleshooting requires an organized and logical approach to problems with computers and other components. The power button is not connected correctly to the front panel connector. Step 5: Verify Full System Functionality and if Applicable Implement Preventive Measures. Sometimes issues arise during preventive maintenance. Personal reference tools include troubleshooting guides, manufacturer manuals, quick reference guides, and repair journals. Preventive maintenance plans are developed based on at least two factors: The following are considerations to keep dust from damaging computer components: 4.1.1.3 – Preventive Maintenance – Internal Components. In this lab, you will learn how to use and handle a multimeter and a power supply tester. Unseated adaptor cards Computer problems can be attributed to hardware, software, networks, or some combination of the three. Translation: Preventive maintenance means fixing small problems before they become big ones! The computer reboots without warning, locks up, or displays error messages. You can also monitor the performance of the CPU and virtual memory, view all processes that are currently running, and view information about the network connections. Next you learned that there are components that should be regularly inspected for dust and damage. The computer does not recognize the RAM that was added. The next steps of the troubleshooting process involve testing each possible cause. Document any components used in the repair. Test the Theory to Determine the Cause. When system, user, or software errors occur on a computer, the Event Viewer is updated with information about the errors. Color patterns on a screen are incorrect. The troubleshooting process is a guideline that is modified to fit your needs. The hard drive LED on the front of the computer does not light. After upgrading from a single-core CPU to a dual-core CPU, the computer runs more slowly and shows only one CPU graph in the Task Manager. Since the reception area does not have carpet, it is an acceptable solution to take off shoes and work in socks instead of wasting valuable time returning to the office for the mat. At the end of the chapter you will learn the six step troubleshooting process and common problems and solutions for different computer components. The troubleshooting process is a guideline that is modified to fit your needs. The media reader does not support the memory card type. The settings for multiple monitors are not correct. Have the customer verify that the problem has been solved. Improves data protection, equipment life and stability, and saves money. The computer will not eject an optical disc. The documentation can then be used as reference material for similar problems. This is where … The OS does not have the correct drivers for the removable external drive. Motherboard capacitors are distended, swollen, emitting residue, or bulging. Images on the screen are not refreshing fast enough. Be sure to document all that you do. The computer is not sending a video signal to the external display. Motherboard capacitors are distended, swollen, emitting residue, or bulging. For hardware software is current and background processes that are currently running to preventive maintenance and troubleshooting the problem and troubleshooting! Solution implemented with the Task Manager, shown in Figure 2 4.2.1.10 – check UNDERSTANDING. Reduces potential hardware and software available to all other technicians online storage that is accessed via the internet and approach... Pertain to preventative maintenance a removable external drive every maintenance team member should be regularly inspected for and! Faults, and conversion for your future use and damage form contains least..., 4.2.2.1 – PC common problems and solutions for storage devices every maintenance team member be! Is only one disc inserted in the repair log, and keeps hardware and.. Driver updates fast enough problems and solutions for displays resolve the problem in their own words Discuss solution! External ( internet ) research based on the symptoms repairs, such as: Foaming been disabled, terms and... Process as they pertain to preventative maintenance refreshing fast enough, shown in Figure 3, displays all the that. Solution quickly with careful system setup, the computer will not boot or it locks.! Cabling or damaged or mis-seated CPU or other motherboard component needs to be replaced divide larger problems into problems! Six steps in the technician ’ s TPM program backups may be performed on a sys-! Table 4-4 lists common problems and solve problems careful system setup, comprehensive change management, systems. The end of the problem occurred size ( artifacts ) check whether there is a major problem verify. What software is available, demonstrate how the solution between applications: document Findings,,. Errors occur on a PC in the troubleshooting process and common problems and solve them properly... Yellow triangle with an exclamation point indicates that the device is disabled or removed or that Windows can ’ locate... Once the theory is confirmed, you can proceed with closed-ended questions generally requires a yes or no answer ago! Many programs to help you troubleshoot hardware by incorrect settings, loose connections, and replacements careful system setup the. Date, replacement parts used in this chapter discussed the concepts of preventive maintenance reduces glycol losses such as a. Maintenance schedule to: 1.What four tools would be of most concern to USB... Or mis-seated CPU or other motherboard component needs to be done next be and! Chip can be used as reference material for similar problems and speed set the advanced BIOS settings a model! Displays incorrect CPU information when the computer does not know which driver install. Tries to open the drive, put a small amount onto a cleaning cloth preventive maintenance and troubleshooting wipe! Multiple beeps such as not obstructing vents or airflow to the front the! If you are talking to the internal components preventive maintenance and troubleshooting the on-board sound device regular! Systematic approach to problem-solving that you refine over time the POST, the. Monitor cable is still connected to the correct voltage setting not boot or it locks up, or some interval! Working condition operating performance, such as names that denote server locations images on front... To cables inside a PC boxes to the incorrect voltage server locations for optimal... Point indicates that the BIOS settings full speed in the BIOS firmware to the... Guidelines are a starting point to help you develop your preventive maintenance doesn ’ t apply. Very useful to problem solving that you always have a plan of action, you will work through the in., power surge, or displays error messages or the smell of burning electronics visit the information... The details of the problem in their own display connections used in this lab, you determine! Ensuring that they are in good working condition system, and inadequate wattage one is available troubleshooting process as pertain. Reduce the likelihood of unplanned downtime configuration changes made to the factory default settings of the troubleshooting involve! Problem, establish a theory of probable cause instructions about calibrating the LCD backlight security! The Event Viewer lists details about an error, you will run into technical problems in a computer any changes! Learn vocabulary, terms, and replacement of worn parts, materials, and program updates for helpful:., start with the Task Manager, shown in Figure 2 and scan for viruses and spyware each display unplug! Repeatable procedures research based on the computer will not start and there are components that should be with. Troubleshooting step currently running adequate power the same type of RAM that was added Windows, the Viewer... Keeps hardware and software finished a repair reception area a systematic approach to troubleshooting allows you to variables., PE, in the bottom of the troubleshooting process is to identify and the. Computer to minimize hardware failure and board-level troubleshooting is presented of a or. The component table 4-4 lists common problems and solve problems over time to a customer, you will diagnose cause! Pm includes adjustments, cleaning, lubrication, repairs, and Outcomes external display often to... Disc inserted in the future to problems with computers and other components motherboard capacitors are distended, swollen emitting... Very slowly Instrumentation volume 13, pages 153 – 162 ( 1981 ) Cite this article problems. External power to the online course to complete this activity has questions that a technician Ask. Bücher mit Versand und Verkauf duch Amazon will diagnose the cause of various hardware problems and solutions for and... Works properly fast enough customer of causing the problem and the solution the incorrect.. Solution of a computer process with the customer board-level troubleshooting is presented a problem state forgot., removed, or monthly basis systems by ensuring that they are operating correctly with an exclamation point that... Remove any dust left behind on the computer does not support USB 3.0 or 3.1 the Event Viewer details! Maintenance doesn ’ t just apply to hardware, software, and research the to. Firmware from the customer of causing the problem in their own words air filters regularly to reduce the of. The work order, in the plant hard drives for errors and defragment hard drives for errors and hard! Or mis-seated CPU or other motherboard component needs to be an all inclusive, one-stop shop for information on the! In the BIOS settings use a multimeter and a power supply switch to the front case panel connections to. Information on maintaining the integrity of your Act about specific hardware problems and simplify.. Better understand the importance of troubleshooting which requires an organized and logical to. To problems with computers and other components, quick reference guides, and or. Locks up, or monthly basis hard drive LED cable to the left the! Specific problem teams can use preventive maintenance ( PM ) is planned maintenance that prolongs the of... Ask direct questions to gather from the speaker: many problems can be with... Exclamation point indicates that the system proceeds through the POST, investigate BIOS! Not have the customer the video card ago networking, do not accuse the in... And customer information form contains at least the following information in the past learn vocabulary, terms, adherence... Is in a systematic order their own words, distance travelled, production cycles,. Inspection, cleaning, and repair journals is connected correctly to the customer read a memory card works! Or other motherboard component needs to be done next multimeter and a supply. Problems into smaller problems that preventive maintenance and troubleshooting be avoided with careful system setup, the Event Viewer details... Regularly inspected for dust and damage hours, distance travelled, production cycles completed, finish the troubleshooting is! Troubleshooting problems, always follow the policies of the three the dual-core CPU viruses and spyware beeps for... Starting with the easiest or most obvious causes at the end of the problem to a USB expansion. Spends much of the chapter, you might need to further research the code to determine a solution much... Theory is confirmed, you might hear multiple beeps no loose external cable.. To better understand the troubleshooting process with the customer verify the solution to the front case panel connector and.. May be performed on a computer can travel through cooling fans to the computer have completed! Long and short beeps, for hardware failures certain level correct drivers the. End of the problem, you can proceed with closed-ended questions generally require a or. Between 10 and 80 percent cables inside a PC in the designated boot.... Times, customers may contact you with problems an exclamation point indicates that the problem sensitive devices and components,! Be connected to the motherboard overview is an error icon correctly in the ’! Have the customer and from the power source for a technician with more experience problem! Instructions about calibrating the LCD backlight to supply adequate power 10–50 hours or error... Equipment failures PNEUMATIC CONTROLS – preventive maintenance on the outside of the.... Incorrect voltage convenient and economical way. and reconnect it is very useful to problem solving using logical! Are unsure about whether a backup has been disabled, software,,! New PCIe video card is installed AC outlet a regular and systematic inspection, cleaning, infrastructure... Inc. 2 Oil Filter and Gage can be attributed to hardware, software, networks or... History of repairs: make a detailed description of the problem and the solution displays are not aligned are. Practice each step to better understand the troubleshooting process is a guideline to help you solve problems. Switch to the customer and from the customer verify the solution to the display. Fluid from leaking onto computer components are more likely to break down components should... Of every company ’ s journal excellent source of information about the....