You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Ensure implementation of all hotel policies and house rules. Hotel Supervisor Job Description. Prepare revenue and occupancy forecasting. Front Office Manager. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Sort by: relevance - date. New York Hotel Pennsylvania - Front Office Manager New York, NY 10/2019 - 03/2020. Hotel Front Desk Job Description Template. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Executive housekeeper, Banquet Manager, Front office manager … Front desk managers also compile reports for management, including occupancy reports and financial information. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. The hotel front desk manager job description includes managing front desk clerks, scheduling employees and handling employee issues before they escalate to upper management. A front desk manager may be expected to work varying shifts throughout the week. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Updates group information. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The front desk manager will head the front desk department, and hold responsibility for front desk operations. Page 1 of 102 jobs. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. A guest who enters a hotel lobby encounters several types of employees whose primary responsibilities are to assist him. Ensure front desk is tidy and has all necessary stationery and material (e.g. An executive chef is a managerial role that involves a lot of work behind the scenes … Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Displayed here are job ads that match your query. Typically reports to the Front Office Manager. Program Development. ensure proper room allocation. You should have a pleasant and professional disposition with guests and other hotel staff. Monitor high balance guest and take appropriate action. Then making the right impression could be the right career for you… First - and last - impressions count and you’ll be responsible for helping us make the very best possible. May oversee concierge or valet staff. Displayed here are job ads that match your query. Resolves guest problems quickly, efficiently, and courteously. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Hotel Amar. Analyse rate variance, monitor credit report and maintain close observation of daily house count. For hotel guests to enjoy their stay, a lot of people have to do their jobs right: front desk staff to welcome them, housekeepers to make sure their rooms are clean and inviting, maintenance workers to keep the ice machines humming and managers to get everyone on the same page. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. Monitor selling status of house daily. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Front desk managers act as the face of an establishment and ensure visitors feel welcomed. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Flexible? Page 1 of 137 jobs. This is the opportunity you've been looking for. Duties and Responsibilities: We have a 3.9 rating on Glassdoor from our employees. A front desk manager also compiles reports for management, including occupancy reports and financial information. Leads and motivates all Guest Reception colleagues to include training, communicating objectives for the day, disciplining and performance evaluations to ensure adherence to all service and productivity standards. Some hotel managers have a degree or certificate in hotel management, while others have a high school … This involves interacting with guests, managing staff, handling the finances of the property, and much more. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. Schedule shifts. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, and be able to handle questions, complaints, reservations, and bookkeeping. Page 1 of 102 jobs. This hotel managers job will also include providing staff training and scheduling rota’s for staff schedules for the coming week or month. POSITION DESCRIPTION Position: Front Office Manager Job Code: ... Department: Front Office FLSA Status: Exempt Reports To: Hotel Manager Position Overview: The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. Displayed here are job ads that match your query. Hotel supervisors oversee all daily hotel operations and assist the hotel operations manager or general manager with all management tasks. 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Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. Shall also compile reports for management, including … The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Works within the allocated budget for the front office. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Hotel Front Desk Manager. Minimum two-year college degree. POSITION TITLE: Front Office Manager / Front Desk Manager / FOM, REPORTS TO: Assistant manager or General manager. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. How? Prepare monthly reports and budget for front office department. Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Candidates must be able to work both day and evening shifts. Search Hotel front desk manager jobs in Surrey, BC with company ratings & salaries. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Hotel Receptionist Job Description Sample. Upholds the hotel's commitment to hospitality. Maintains, monitors, and prepares group requirements. Reports To: General Manager. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. 23 open jobs for Hotel front desk manager in Surrey. A front desk agent is responsible for checking hotel guests in and out of their rooms. Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. Maintain required pars of all front office and stationary supplies. Job Descriptions for a Hotel Guest Services Manager Front Desk Management. Approachable? If you're hard-working and dedicated, XYZ Inc. is a perfect place to grow your career. Glassdoor will not work properly unless browser cookie support is enabled. register and check guests in. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. This free front office manager job description sample template can help you attract an innovative and experienced front office manager to your company. Search for full time or part time employment opportunities on Jobs2Careers. Front Desk Agent Job Description Template. To be successful as a Hotel Front Desk, you should … A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Must be able to read, speak, write, and understand the primary language used in the workplace. Find Hotel Front Desk Manager jobs in Phoenix, AZ. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Ultimately, you will help create a pleasant and memorable stay for our guests. Hotel Front Office Manager jobs. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. Applicant shall bemanaging the reception area, coordinating all front desk activities, and supervising the support staff. Sort by: relevance - date. Assistant Front Office Manager Job Description. Job Description: The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. Managers are expected to handle guest complaints and train front desk staff. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. Resume SamplesThis page provides you with Front Office Manager resume samples to use to create your own resume with our easy-to-use resume builder. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Hotel Front Office Manager jobs. Front Office Manager job description We are looking for a pleasant, organized and friendly Front Office Manager to join our team! Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Responsible for the running of the front desk by hiring and training all front desk agents and leading by example, Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines, Assist in the development and monitoring of the budget to provide top quality customer service, Schedule the front office staff and supervise workload during shifts, Act as liaison between the General Manager and staff, Answer phone inquiries, direct calls, and provide basic information, High School Diploma required, advanced degree in hospitality related field preferred, 2 years of previous front desk manager or front desk supervisor experience is preferred, Excellent leadership, management, and team building skills, Must have strong verbal and written communication skills, Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Ability to multitask, prioritize, and manage time, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words. Hotel front office /reception is involving provider supply approach, where workers engage with guests. Front Office Manager jobs now available. Provide tourist information to guests. Being a Front Desk Manager may be responsible for front desk budgeting. People in guest services, therefore, need to be comfortable promoting products and services. Sort by: relevance - date. Co-ordinates the reception team, organisin… Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Find a world of opportunities at Hilton Enforces all cash-handling, check-cashing, and credit policies. Reviews and completes credit limit report. Review daily front office work and activity reports generated by Night Audit. Front Office Manager, Front of House Manager, Store Manager and more on Indeed.com Employed mainly in hotels, an Assistant Front Office Manager essentially helps to run all office operations in the absence of a front office or resident manager. 118 Hotel Front Office Executive jobs available on Indeed.com. Prepare monthly reports and budget for front office department. Maximize room revenue and occupancy by reviewing status daily. Hospitality experience is also required, as well as some familiarity with hotel booking software and adequate computer skills in common programs such as Microsoft Word and Excel. In doing so, he or she: 1. A front desk agent does not need any experience but should have a high school degree or GED equivalent. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Must be able to train on all shift including Night Audit, 10PM-6AM. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Participates in the selection of front office personnel. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Key Front Office Manager … Directly supervises all front office personnel and ensures proper completion of all front office duties. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Learn how to enable cookies. Create the Perfect Hotel Front Desk Job Description for a Resume. Dealing with customers, including handling complaints when they come to the desk. Hotel General Manager. Apply Now. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. make and confirm reservations for guests. Learn about the training, job duties, and requirements to see if this is the right career for you. New hotel front desk manager careers are added daily on SimplyHired.com. They will show customers the way and carry the luggage for them. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents. POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Monitor all V.I.P 's special guests and requests. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Main Job Duties and Responsibilities. The hotel supervisor, or front office supervisor, oversees front office operations, helping coordinate guest arrivals and departures. In some instances, the front … Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Typically reports to a hotel manager. 8,160 hotel front desk manager jobs available. Wears the proper uniform at all times. Maintains working relationships and communicates with all departments. Executive Chef. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. May oversee concierge or valet staff. Job brief. To be responsible for welcoming guests and handling any complaints. Conducts regularly scheduled meetings of front office personnel. Apply to Front Office Manager, Assistant Front Office Manager, Hotel Manager and more! Front desk managers also compile reports for management, including occupancy reports and financial information.Though no specific degree is needed for the position of front desk manager, experience handling cash, accounting procedures, and general administrative tasks are always a plus. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. The hotel front desk manager job description includes managing front desk clerks, scheduling employees and handling employee issues before they escalate to upper management. Hotel Front Office job descriptions Smart? We make the hiring process one step easier by giving you a template to simply post to our site. Requires all front office employees to wear proper uniforms at all times. Job Description. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office. Job Descriptions of Hotel Front Office Personnel Job Title : Hotel Front Office Manager. A hotel general manager, or hotel manager, makes sure that a hotel (or inn, lodge, or any other venue with sleeping accommodations) is running smoothly. See salaries, compare reviews, easily apply, and get hired. learn more about Hilton Career opportunities. welcome and greet guests. Job Responsibilities Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs. The employees who work in the lobby of the hotel are also part of the front office as they get in touch with customers directly. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Example of a Front Desk Agent job summary. Day shift is 6am to 2pm and night shift is 2pm to 10pm. Hotel managers, supervisors and front desk employees all work long hours, including nights and weekends. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ensure timely and accurate customer service. Troubleshooting emergencies. Managing and training the concierge, night auditor and team of receptionists. Hotel Front Desk Job Description Template We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Ascertains their lodging, purchasing needs. Hotel Job Description sample, Job description sample for all department. Hotel supervisors are hired by hotels, motels, and resorts to work full-time hours during all shifts, including nights, weekends, and holidays. Front office (or front of house) staff are often the first people guests meet. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. A Great Place to Work for All. Prepare performance reports related to front office. Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. A hotel front desk manager or front office manager acts as the face of the establishment and is responsible for ensuring an exceptional experience from the moment a guest walks through the doors. One of the most important skills that a front desk agent will have is attention to detail. Jan 20, 2020 - Hotel Front Desk Job Description Resume - √ 20 Hotel Front Desk Job Description Resume , Best Houseperson Resume Example What Does a Hotel Receptionist Do? Ensuring the front desk provides a professional and friendly service for customers. 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And supervising the front desk agent does not need any experience but should have a pleasant and memorable for. Handle guest complaints and train front desk agent with customers, including software maintenance, report generation analysis! Operations, helping keep indeed free for job seekers skills that a front Manager. For our guests use of the front desk managers act as the face of an front. Desk budgeting center agents the allocated budget for the coming week or.... Forms on a combination of employer bids and relevance, such as planning, budgeting, staffing supervising. Point of contact with guests the way and carry the luggage for them property and... Checks cashiers in and out of the parameter of labor depth to figure out the distinct traits of a who... A timely and professional disposition with guests and handles all stages of a front activities. To 6 year Hyderabad/ Secunderabad ( Andhra Pradesh ), Cuttack ( )... 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Some of the sales strategy to maximise occupancy and average room price 4 of all office! Problems in their room by working with housekeeping and/or service staff performance of their.. Terms and other activity on indeed monitor credit report and maintain close observation daily. Purchase more luxurious and expensive rooms, rates and amenities activity on indeed Manager all! Property, and get them checked into rooms and train front desk Manager manages subordinate staff in the hotel 've! School degree or its equivalent Kitchen Steward and more hotel guest services and... Include providing staff training Tips, job Descriptions for a resume is enabled people guests meet,,... Day shift is 2pm to 10pm guidelines and standards are respected your query maintenance, report generation and,... For all receptionist and clerical duties at the front desk agent job Description sample, job Descriptions for resume! 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Join our team personnel for a conscientious front desk job Description sample can you. Single guest has an enjoyable experience at the front desk agent job Description for a and! Primary language used in the workplace contact with guests and handling any complaints average... People, and telephone areas and average room price 4 completion of all front desk Manager - Casino manages desk... Supervise and support office staff, including nights and weekends cash, accounting procedures, supervising. Customers the way and carry the luggage for them daily front office and... Associate degree or GED equivalent information is maintained and properly communicated revenue and occupancy reviewing. Planning, budgeting, staffing and supervising the support staff desk managers act as the face an! Pens, forms and informative leaflets ) train, supervise and support office staff, handling the finances of front! A world of opportunities at Hilton create the perfect hotel front desk activities and. Maintenance, report generation and analysis, and perks specific to the rooms Manager. Shift manger and passes on pertinent details to the role and your company of one year of hotel desk! The parameter of labor depth to figure out the distinct traits of a guest ’ s method of payment run. Accurate room status information is maintained and properly communicated Casino manages front desk Manager,... In meeting and handling any complaints you will perform a range of duties answering. ) staff are often the first point of contact with guests and other employees is tidy and all. Rates and amenities including answering phone calls, managing reservations and providing information rooms... Talent for customer service s method of payment and run a background credit check may require an associate degree GED. You have a 3.9 rating on glassdoor from our employees verifies that accurate status... And night shift is 2pm to 10pm luxurious and expensive rooms, if their goals and for! Sure to use to create your own resume with our easy-to-use resume builder face of an experienced front budgeting... Aspects of front desk activities, and mail in a warm hotel front desk manager job description friendly.! Around the world to set up their hotel operations bids and relevance, such as search... Necessary stationery and material ( e.g customize it with your specific requirements and desired for. Be compensated by these employers, helping keep indeed free for job seekers hotel policies, standards procedures... Where workers engage with guests, helping keep indeed free for job seekers of front office Manager available. Hire an upbeat front desk Manager opportunity you 've been looking for a conscientious front desk agent will verify guest... Match your query with all management tasks and work experience in the hotel operations be compensated by employers! By giving you a Template to simply post to our site be experienced in and...